National Visa Center Upgrades Telephone System

In the past year, the National Visa Center (NVC) had plans to upgrade their telephone system to accommodate an increase in call volume. As of January 12, 2015, the NVC began responding to e-mail and telephonic inquiries regarding nonimmigrant visa cases, which inevitably increases the call volume. Prior to January 12, 2015, the NVC did not accept inquiries regarding nonimmigrant visas. At the end of January 2015, the upgraded phone system went into effect.

Attorneys and applicants who previously called the NVC are familiar with the frequent busy signals and lengthy hold times of minimally thirty minutes or more before speaking with a representative. With the upgraded phone system, there are no longer any busy signals. However, if a representative isn't available, an automated recording instructs callers to call back and then the call is automatically terminated. When a call isn't terminated and permitted to be on hold, the wait times have been relatively short, about 10 - 15 minutes based on our calls. The automated recording also states that applicants should proceed with their calls if it's been more than 35 days since USCIS approved their immigrant applications. Although the phone system can use some additional improvements, calls to the NVC are now far less frustrating.