When we came to Laurie for help, we felt jaded and cynical about working on our immigration challenges. We were pleased with Laurie’s “bedside manner”. Instead of “prepare this”, “fill out that” and “sign this”, she asked us questions about our motives, our history, and our future goals, and then she tailored her service accordingly. This was a refreshing difference from what we had expected. Laurie was very responsive via email, phone, and in person and followed up with us whenever we missed something or dropped the ball. It made the whole process feel easier, less painful, and less stressful.